Frequently asked questions
What is your refund policy?
Of course! We have a strong affection for our products, and we believe that you will share the same sentiment. But if that is not the case, you have 30 days to return the product, and you will get a full refund via the payment method used at checkout. Exceptions might apply. Please consult our Refund Policy for more information.
How can I track my order?
You can check your order status anytime on the Order Status page. We’ll also send you important updates about your order straight to your email.
When will I get my order?
Delivery can usually take between 4 to 14 days, depending on the country you are ordering from and the current volume of orders.For any possible delays that make your order take more than 14 days to arrive, you will be contacted via email.Delivery times by country:- USA: 5-10 business days,- UK: 5-8 business days,- Australia: 7-10 business days,- Canada: 7-12 business days,- Europe: 6-10 business days,Rest of the world: 14-20 business days.
How can I contact you?
You can contact us here, or you can email us at support@thadeos.com
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Still have questions?
No worries, we’re here to make things easy. Reach out and we’ll get back to you as soon as possible. Or you can email us at support@thadeos.com